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Titre du document / Document title

The quality of group decisions, group verbal behavior, and intervention

Auteur(s) / Author(s)

INNAMI I. ;

Affiliation(s) du ou des auteurs / Author(s) Affiliation(s)

Univ. Chicago, graduate school business, ETATS-UNIS

Résumé / Abstract

Individuals bring beliefs and knowledge to group meetings. Group decisions arise out of the exchange of these beliefs and knowledge. Because group interactions are mainly verbal, group verbal behavior should play a central role in determining the quality of group decisions, and process interventions should change group verbal behavior. Subjects were 168 new employees in a Japanese drug company, who constituted 42 four-person groups. Treatment groups received the Consensual Conflict Resolution (CCR) intervention that emphasizes a knowledge-based logical discussion and consensual resolution of conflicts. The group task was the NASA Moon Survival problem. It was found that (1) the quality of group decisions increases to the extent that group members exchange facts and reasons (defined as a «reasoning» orientation of group verbal behavior) and decreases to the extent that group members stick to their positions (defined as a «positional» orientation), and (2) the CCR intervention increases the reasoning orientation and decreases the positional orientation, thereby improving the quality of group decisions

Revue / Journal Title

Organizational behavior and human decision processes    ISSN  0749-5978 

Source / Source

1994, vol. 60, no3, pp. 409-430 (2 p.)

Langue / Language

Anglais

Editeur / Publisher

Elsevier, Kidlington, ROYAUME-UNI  (1985) (Revue)

Mots-clés anglais / English Keywords

Social group

;

Group behavior

;

Verbal communication

;

Verbal behavior

;

Conflict resolution

;

Decision making

;

Social decision

;

Group dynamics

;

Social influence

;

Attitude change

;

Adult

;

Human

;

Mots-clés français / French Keywords

Groupe social

;

Comportement de groupe

;

Communication verbale

;

Comportement verbal

;

Résolution conflit

;

Prise décision

;

Décision collective

;

Dynamique groupe

;

Influence sociale

;

Changement attitude

;

Adulte

;

Homme

;

Mots-clés espagnols / Spanish Keywords

Grupo social

;

Comportamiento de grupo

;

Comunicación verbal

;

Conducta verbal

;

Resolución conflicto

;

Toma decision

;

Decisión colectiva

;

Dinámica grupo

;

Influencia social

;

Cambio actitud

;

Adulto

;

Hombre

;

Localisation / Location

INIST-CNRS, Cote INIST : 13384, 35400005810453.0060

Nº notice refdoc (ud4) : 3365252



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