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Titre du document / Document title

Emotional exhaustion as a predictor of job performance and voluntary turnover

Auteur(s) / Author(s)

WRIGHT T. A. (1) ; CROPANZANO R. (2) ;

Affiliation(s) du ou des auteurs / Author(s) Affiliation(s)

(1) University of Nevada at Reno, ETATS-UNIS
(2) Colorado State University, ETATS-UNIS

Résumé / Abstract

Recent research suggests that a better understanding of emotional exhaustion requires the development of new theoretical perspectives. To that end, with the conservation of resources model (COR) as the theoretical framework, the present 1-year longitudinal study was undertaken. Composed of 52 social welfare workers, this research examined the relationship of emotional exhaustion to job satisfaction, voluntary turnover, and job performance. Positive affectivity (PA) and negative affectivity (NA) were used as control variables. Whereas emotional exhaustion was unrelated to job satisfaction, it was associated with both performance and subsequent turnover. In addition, the relationship between emotional exhaustion and performance and also between emotional exhaustion and turnover remained significant above and beyond the effects of PA and NA. Future research directions and implications of the findings are introduced.

Revue / Journal Title

Journal of applied psychology    ISSN  0021-9010   CODEN JAPGBP 

Source / Source

1998, vol. 83, no3, pp. 486-493 (1 p.1/4)

Langue / Language

Anglais

Editeur / Publisher

American Psychological Association, Washington, DC, ETATS-UNIS  (1917) (Revue)

Mots-clés anglais / English Keywords

Stress

;

Emotion emotionality

;

Predictive factor

;

Performance

;

Professional activity

;

Turnover

;

Job satisfaction

;

Human

;

Mots-clés français / French Keywords

Stress

;

Emotion émotivité

;

Facteur prédictif

;

Performance

;

Activité professionnelle

;

Turnover

;

Satisfaction professionnelle

;

Homme

;

Mots-clés espagnols / Spanish Keywords

Stress

;

Emoción emotividad

;

Factor predictivo

;

Rendimiento

;

Actividad profesional

;

Turnover

;

Satisfacción profesional

;

Hombre

;

Localisation / Location

INIST-CNRS, Cote INIST : 3007, 35400007706469.0110

Nº notice refdoc (ud4) : 2310580



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