Titre du document / Document title
Emotional exhaustion as a predictor of job performance and voluntary turnover
Auteur(s) / Author(s)
WRIGHT T. A. (1) ;
CROPANZANO R. (2) ;
Affiliation(s) du ou des auteurs / Author(s) Affiliation(s)
(1) University of Nevada at Reno, ETATS-UNIS
(2) Colorado State University, ETATS-UNIS
Résumé / Abstract
Recent research suggests that a better understanding of emotional exhaustion requires the development of new theoretical perspectives. To that end, with the conservation of resources model (COR) as the theoretical framework, the present 1-year longitudinal study was undertaken. Composed of 52 social welfare workers, this research examined the relationship of emotional exhaustion to job satisfaction, voluntary turnover, and job performance. Positive affectivity (PA) and negative affectivity (NA) were used as control variables. Whereas emotional exhaustion was unrelated to job satisfaction, it was associated with both performance and subsequent turnover. In addition, the relationship between emotional exhaustion and performance and also between emotional exhaustion and turnover remained significant above and beyond the effects of PA and NA. Future research directions and implications of the findings are introduced.
Revue / Journal Title
Journal of applied psychology
ISSN
0021-9010
CODEN JAPGBP
Source / Source
1998, vol. 83, n
o3, pp. 486-493 (1 p.1/4)
Langue / Language
Anglais
Editeur / Publisher
American Psychological Association, Washington, DC, ETATS-UNIS
(1917)
(Revue)
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Localisation / Location
INIST-CNRS, Cote INIST : 3007, 35400007706469.0110
Nº notice refdoc (ud4) : 2310580
