RefDoc
Haut

Faire une nouvelle recherche
Make a new search
Lancer la recherche


Titre du document / Document title

Characteristics of calls to the Israeli hotline during the Intifada

Auteur(s) / Author(s)

GILAT Itzhak (1) ; LATZER Yael (2 3) ;

Affiliation(s) du ou des auteurs / Author(s) Affiliation(s)

(1) "ERAN," Israeli Association of Emotional First Aid, Netanya, ISRAEL
(2) Rambam Medical Center, Haifa, ISRAEL
(3) School for Social Work, Haifa University, ISRAEL

Résumé / Abstract

The present study examined the help-seeking characteristics of callers to the ten Israeli hotline centers during the Intifada - the Palestinian uprising in the Israeli administered territories. The research method combined quantitative and qualitative analyses of the volunteers' written reports. The quantitative analysis was conducted on a sample of 21,315 structured forms, and the qualitative content analysis was carried out on a sample of 498 verbal descriptions of calls. The quantitative analysis revealed a U-shaped curve illustrating the frequency of Intifada-related calls in relation to the time of the study. The qualitative analysis showed that the main complaints of the callers were focused on direct and masked manifestations of anxiety and feelings of helplessness. The implications of the findings are discussed in terms of understanding the unique psychological response to a new kind of stress, as seen from the perspective of calls to a hotline.

Revue / Journal Title

Community mental health journal    ISSN  0010-3853   CODEN CMHJAY 

Source / Source

2007, vol. 43, no4, pp. 401-420 [20 page(s) (article)] (1 p.)

Langue / Language

Anglais

Editeur / Publisher

Springer, New York, NY, ETATS-UNIS  (1965) (Revue)

Mots-clés anglais / English Keywords

Affect affectivity

;

Asia

;

Human

;

Social environment

;

Mental health

;

Public health

;

Hope hopelessness

;

Anxiety

;

Psychological effect

;

Content analysis

;

Help seeking

;

Telephone call

;

Stress

;

Israel

;

Mots-clés français / French Keywords

Affect affectivité

;

Asie

;

Intifada

;

Homme

;

Environnement social

;

Santé mentale

;

Santé publique

;

Espoir désespoir

;

Angoisse anxiété

;

Effet psychologique

;

Analyse contenu

;

Recherche aide

;

Appel téléphonique

;

Stress

;

Israël

;

Mots-clés espagnols / Spanish Keywords

Afecto afectividad

;

Asia

;

Hombre

;

Contexto social

;

Salud mental

;

Salud pública

;

Esperanza desesperanza

;

Angustia ansiedad

;

Efecto psicológico

;

Análisis contenido

;

Busqueda ayuda

;

Llamada telefónica

;

Estrés

;

Israel

;

Mots-clés d'auteur / Author Keywords

hotline

;

intifada

;

Israel

;

stress

;

Localisation / Location

INIST-CNRS, Cote INIST : 12691, 35400016143274.0060

Nº notice refdoc (ud4) : 18941081



Faire une nouvelle recherche
Make a new search
Lancer la recherche
Bas