Titre du document / Document title
How twenty-eight users helped redesign an academic library web site : A usability study
Auteur(s) / Author(s)
COBUS Laura (1) ;
DENT Valeda Frances (2) ;
ONDRUSEK Anita (3) ;
Affiliation(s) du ou des auteurs / Author(s) Affiliation(s)
(1) Hunter College Health Professions Library in New York, ETATS-UNIS
(2) Reference Division at Hunter College Libraries, ETATS-UNIS
(3) Valdosta State University, Georgia, ETATS-UNIS
Résumé / Abstract
In a usability study designed to test the Hunter College Libraries Web site for ease-of-use and clarity of purpose, twenty-eight students were observed as they performed exercises using the links on the home page's navigation sidebar as the starting point for each task. The usability testing was divided into rounds so that feedback from the first half of the participants evaluating the site could be used to modify problematic Web page features; then the remaining half of the student evaluators repeated the exercises using the redesigned pages. Both quantitative and qualitative methods were used to analyze data recorded on audiotapes and screen-capture software. By classifying identified design issues into a taxonomy, the Web features most in need of modification were identified as standardizing link and heading attributes, using new terminology in familiar contexts, inserting find-in-page search boxes on pages containing long lists, supplying annotations to explain links and page content, grouping links by purpose, and ordering lists alphabetically or hierarchically. Illustrations showing how these user recommendations translated into design changes are included.
Revue / Journal Title
Reference and user services quarterly
ISSN
1094-9054
Source / Source
2005, vol. 44, n
o3, pp. 232-246 [15 page(s) (article)] (13 ref.)
Langue / Language
Anglais
Editeur / Publisher
American Library Association, Chicago, IL, ETATS-UNIS
(1997)
(Revue)
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Localisation / Location
INIST-CNRS, Cote INIST : 26401, 35400013277109.0060
Nº notice refdoc (ud4) : 17193274
