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Titre du document / Document title

How twenty-eight users helped redesign an academic library web site : A usability study

Auteur(s) / Author(s)

COBUS Laura (1) ; DENT Valeda Frances (2) ; ONDRUSEK Anita (3) ;

Affiliation(s) du ou des auteurs / Author(s) Affiliation(s)

(1) Hunter College Health Professions Library in New York, ETATS-UNIS
(2) Reference Division at Hunter College Libraries, ETATS-UNIS
(3) Valdosta State University, Georgia, ETATS-UNIS

Résumé / Abstract

In a usability study designed to test the Hunter College Libraries Web site for ease-of-use and clarity of purpose, twenty-eight students were observed as they performed exercises using the links on the home page's navigation sidebar as the starting point for each task. The usability testing was divided into rounds so that feedback from the first half of the participants evaluating the site could be used to modify problematic Web page features; then the remaining half of the student evaluators repeated the exercises using the redesigned pages. Both quantitative and qualitative methods were used to analyze data recorded on audiotapes and screen-capture software. By classifying identified design issues into a taxonomy, the Web features most in need of modification were identified as standardizing link and heading attributes, using new terminology in familiar contexts, inserting find-in-page search boxes on pages containing long lists, supplying annotations to explain links and page content, grouping links by purpose, and ordering lists alphabetically or hierarchically. Illustrations showing how these user recommendations translated into design changes are included.

Revue / Journal Title

Reference and user services quarterly    ISSN  1094-9054 

Source / Source

2005, vol. 44, no3, pp. 232-246 [15 page(s) (article)] (13 ref.)

Langue / Language

Anglais

Editeur / Publisher

American Library Association, Chicago, IL, ETATS-UNIS  (1997) (Revue)

Mots-clés anglais / English Keywords

America

;

North America

;

United States

;

New York

;

Questionnaire

;

Higher education library

;

User behavior

;

Student

;

User study

;

Use study

;

Usability

;

System design

;

Web site

;

Mots-clés français / French Keywords

Amérique

;

Amérique du Nord

;

Etats Unis

;

New York

;

Questionnaire

;

Bibliothèque enseignement supérieur

;

Comportement utilisateur

;

Etudiant

;

Etude utilisateur

;

Etude utilisation

;

Utilisabilité

;

Conception système

;

Site Web

;

Mots-clés espagnols / Spanish Keywords

America

;

America del norte

;

Estados Unidos

;

Nueva York

;

Cuestionario

;

Biblioteca enseñanza superior

;

Comportamiento usuario

;

Estudiante

;

Estudio usuario

;

Estudio utilización

;

Usabilidad

;

Concepción sistema

;

Sitio Web

;

Localisation / Location

INIST-CNRS, Cote INIST : 26401, 35400013277109.0060

Nº notice refdoc (ud4) : 17193274



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