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Titre du document / Document title

The impact of information technology on travel agents

Auteur(s) / Author(s)

LEWIS I. (1) ; SEMEIJN J. (2) ; TALALAYEVSKY A. (3) ;

Affiliation(s) du ou des auteurs / Author(s) Affiliation(s)

(1) Management Renewal Services Branch, National Defence Headquarters, Ottawa, Ontario K1A 0K2, CANADA
(2) Faculty of Economics and Business Administration, Universiteit Maastricht, 6200 MD Maastricht, PAYS-BAS
(3) School of Business and Economics, Chapman University, Orange, California 92866, ETATS-UNIS

Résumé / Abstract

The travel agent industry is coordination intensive ; in other words, it is centered on the communication and processing of information. The commodity-like nature of the products offered by travel agents and the ease with which many travel products can be described have led to concern about the future of travel agencies given the evolution in information technology (IT). Early indications of this trend towards a shift in the role of travel agents are the significant reduction in agency commissions paid by airlines and the increasing use of the Internet and other online services to obtain travel information and make airline reservations.

Revue / Journal Title

Transportation journal    ISSN  0041-1612   CODEN TRNJAE 

Source / Source

1998, vol. 37, no4, pp. 20-25

Langue / Language

Anglais

Editeur / Publisher

American Society of Transportation and Logistics, Warrenton, VA, ETATS-UNIS  (1961) (Revue)

Mots-clés anglais / English Keywords

Information system

;

Information technology

;

Air transportation

;

Travel

;

Impact study

;

Internet

;

Strategy

;

Costs

;

Mots-clés français / French Keywords

Système information

;

Technologie information

;

Transport aérien

;

Voyage

;

Etude impact

;

Internet

;

Stratégie

;

Coût

;

Mots-clés espagnols / Spanish Keywords

Sistema información

;

Tecnología información

;

Transporte aéreo

;

Viaje

;

Estudio impacto

;

Internet

;

Estrategia

;

Costo

;

Localisation / Location

INIST-CNRS, Cote INIST : 15638, 35400007022859.0030

Nº notice refdoc (ud4) : 1605665



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