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Titre du document / Document title

Workload, error detection, and experienced stress in a simulated pharmacy verification task

Auteur(s) / Author(s)

REILLEY Sean ; GRASHA Anthony F. ; SCHAFER John ;

Résumé / Abstract

The relationships among workload, stress, and performance efficiency are topics of applied interest and theoretical importance to researchers concerned with human performance. Such interest extends to a variety of occupational areas including inpatient, outpatient, and community pharmacies. In that context, these relationships have become a consumer health issue given concerns that workload contributes to job stress and a significant decline in dispensing accuracy. In the present study, 102 trained college-aged individuals evaluated simulated pharmacy prescriptions for errors under conditions of either low workload (72 orders over 120 min. on task) or high workload (120 orders over 120 min. on task) in a high-fidelity simulated pharmacy environment. Overall, cumulative and detection theory indices of error detection were compatible with estimates from pharmacy field studies. When rates of sensitivity and specificity for detection were examined, substantial variations in the identification of errors (sensitivity) and difficulties with detection of data-entry mistakes were observed in the high workload condition, but only modest effects emerged for the low work load condition. Although increases in objective workload were associated with modest declines in detection accuracy, objective workload did not significantly affect negative mood (Mood Adjective Checklist) or perceived workload (NASA-Task Load Index) as expected.

Revue / Journal Title

Perceptual and motor skills    ISSN  0031-5125   CODEN PMOSAZ 

Source / Source

2002, vol. 95, no1, pp. 27-46 [20 page(s) (article)]

Langue / Language

Anglais

Editeur / Publisher

Perceptual and Motor Skills, Missoula, MT, ETATS-UNIS  (1955) (Revue)

Localisation / Location

INIST-CNRS, Cote INIST : 8690, 35400010933837.0040

Nº notice refdoc (ud4) : 13943308



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